When we first opened our doors back in 1992, we had a pretty simple vision: provide the Gaithersburg community and our neighbors across Montgomery County with beautiful, high-quality flooring. But over the last three decades, we’ve realized that while we sell gorgeous hardwood, plush carpets, and flawless tile, what we really specialize in is peace of mind.
To us, customer service isn't just a department or a set of guidelines. It’s everything.
Choosing new flooring is a massive investment in your home. It’s the backdrop to your family dinners, your kids playing on the rug, and your morning coffee steps. Because flooring is so personal, our approach to helping you choose and install it has to be just as personal.
Here is what "service" actually means when you walk through our doors:
1. No Pressure, Just Expert GuidanceWe don't believe in pushy sales tactics. When you visit our showroom off North Frederick Avenue, our managers—like Sophia, Michael, and the rest of the team—are there to listen, not to pitch. We want to know how you live. Do you have pets? Heavy foot traffic? A busy kitchen? Our goal is to help you comfortably find the exact right match for your lifestyle, without making you feel rushed or hovered over.
2. Craftsmanship You Can See (and Trust)A great product means nothing if the installation isn't perfect. Our in-house installation crews treat your home with the utmost respect. We arrive on time, work efficiently, and take immense pride in the neatness of our craftsmanship—whether we're installing solid hardwood, laying delicate marble tile, or completing a custom garage epoxy floor.
3. We Step Up When the Unexpected HappensTrue customer service isn't tested when everything goes perfectly; it’s tested when a project hits a snag. If we uncover an unexpected issue beneath your old floors—like a rotted subfloor or an uneven surface—we don't just put a band-aid over it or leave you hanging. We halt, send you photos, explain the fix, and adjust right then and there to make sure the job is done right the first time. We stand by our work, and if a tile ever cracks within your warranty period, we’re out there to fix it. No arguments, no excuses.
"We are certainly not their biggest customer, but they have treated us as if we were!"
— Frank W., Kentlands, MD
The Local Business DifferenceWhen you choose a local, family-vibe business like Maryland Carpet & Tile over a giant big-box retailer, you aren't just an invoice number to us. You're our neighbor from Rockville, Germantown, Olney, or right here in Gaithersburg.
We know that a beautiful floor changes the entire feeling of a house. Thank you for trusting us with your homes for over thirty years. We promise to keep earning that trust, one square foot—and one happy customer—at a time.
Ready to start your next home transformation? Stop by our showroom or give us a call. We can't wait to treat you like family.
